Australian Independent Rural Retailers Pty Ltd ABN 36 112 308 835 (AIRR) has produced this website for your participating Tuckers Pet and Produce (Tuckers) member store.
The information contained in this website is believed to be accurate and current. However, it is provided in good faith on an “as is” basis. No representation or warranty as to the reliability, accuracy or completeness of the information contained on this website is made by AIRR, AIRR employees or those at Tuckers member stores. In addition to this they do not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information in this website. Illustrations, photos and packaging are only a representation of the products advertised, variations may occur from store to store. AIRR will not be responsible for the lack of stock due to supplier or logistical problems. AIRR reserves the right to limit purchases to normal retail quantities.
For products shipped by AIRR on the store behalf
Any order placed with AIRR Pty Ltd using the online store is an offer by you to purchase a particular product for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms and Conditions. AIRR retains the right to reject your offer of purchase for any reason. These may include but will not be limited to the unavailability of any product, and error in your order, or an error in the product description or price posted on the website. Customers receive order confirmation after purchasing on the site.
For orders placed with the Tuckers store on ‘Click & Collect’ transactions
Any order placed with a Tuckers member store online is an offer by you to purchase a particular product for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms and Conditions. The Tuckers store retains the right to reject your offer of purchase for any reason. These may include but will not be limited to the unavailability of any product, an error in your order, or an error in the product description or price posted on the website. The Tuckers store receiving the order will contact the customer as quickly as possible to advise of pick up time
The prices of products, services and delivery and other charges displayed on the online store website are current at the time of issue, however, AIRR and your local Tuckers member store reserves the right to change prices at any time. All Prices are in Australian Dollars (AUD). Prices shown are available online and may differ from those in store.
The prices displayed on this website include 10% Goods and Services Tax (GST). The Tuckers Pet & Produce website has been intended for use by Australian residents only.
For Click & collect transactions:
Terms and conditions relevant to the sale will be the Terms and Conditions on which the Tuckers store trades with its customers for any claims or returns, please see your participating Tuckers store;
For products shipped by AIRR on the store behalf
All products are covered by statutory warranties, namely we warrant the products we sell to you are free from defects in workmanship and materials; of merchantable quality; fit for the purpose for which they were made and will match the description contained in our online catalogue or any sample provided to you. All products will meet these statutory requirements for at least three months from the date of purchase unless the product is covered by an extended warranty. Statutory and extended warranties (if applicable) will not apply where you have caused the products to become damaged.
Examples of occasions where the warranties and additional promises (if applicable) will not apply are:
Where you have mistreated or abused the products (whether intentionally or unintentionally); or Damaged the products as a result of using them in a way they were not intended to be used.
We recommend that you refer to the packaging instructions for further information about the intended purpose for which a product was made.
We reserve the right to test or assess any product returned to us in order to determine whether a breach of warranty has occurred.
Returning a Product for a Refund
Tuckers want you to be completely satisfied with every item that you purchase from us. We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. Our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law (ACL).
When to return a product
You are entitled to a refund, replacement or credit from AIRR when an item purchased fails to meet one of the consumer guarantees as per the Australian Consumer Law (ACL), i.e. the product:
Is faulty or of unacceptable quality
Does not match the description or sample
Is unfit for the intended purpose (i.e. does not do what it is meant to do).
Is not delivered in a reasonable time frame
This also includes non-compliance with any applicable warranties or guarantees as set out by the manufacturer (e.g. the palatability guarantee on super premium foods).
Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement or online purchase transaction history.
AIRR and Tuckers member stores will not accept change of minds returns
How do I return a product purchased online and delivered to me?
Items purchased from our online store can be returned via post to one of AIRR’s 5 metropolitan warehouses nationwide. If you would like to post the item back to your nearest AIRR warehouse, please contact our AIRR customer service team to assist with organising the best method of shipping for your return or exchange, on returns@AIRR.com.au Please include your name, phone number, the name of the product in question and your reason for return.
Who pays for the return of my purchase?
AIRR will cover any associated delivery charges for the return of any products which fail to meet the consumer guarantees as per the Australian Consumer Law (see ‘When to return a product’ above), provided they are returned to us using the recommended shipping method (as discussed with a AIRR Online customer service team member). Any return delivery charges will be added to your refund amount once processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.
If the error is caused by AIRR by means of a picking error i.e the goods ordered do not match what was delivered, AIRR will cover the shipping costs associated with your return.
Repairs under Manufacturer’s Warranties
There may be circumstances where you have a problem with a product however it does not amount to a breach of a statutory warranty provided by us i.e. you are not entitled to a refund from us. In those circumstances, however, the product may have come with a warranty from the manufacturer.
Where your purchase of the product has been sold with a warranty from the product manufacturer, the warranty will typically grant you a right to have the product repaired (rather than entitle you to a refund) if defects arise falling within the scope of the warranty.
Some Manufacturer’s use external Service Agents to repair faulty or damaged products. Where applicable, the item will need to be sent away for repair. Please contact us for manufacturer’s contact details. We recommend you firstly phone the relevant manufacturer if you experience any difficulties operating a product.
Limitation of liability
Any direct, indirect, incidental, special or consequential damages as a result of use or misuse of the website will not be the responsibility of AIRR. AIRR will also not be liable for the costs resulting in further purchases as a result of the initial purchase, the cost of obtaining substitute products. In addition to these, messages received, transactions entered into through the website or as a result of unauthorised access to your information contained on this website will be in no way the responsibility of AIRR.
Where an Act of Parliament suggests any term, condition or warranty in the Terms and Conditions and does not allow for provisions in a contract for exclusion of liability, the liability of AIRR will be limited. If the breach relates to a good purchased AIRR may choose to replace the goods or supply the equivalent goods, repair the goods, pay the cost of replacing the goods or of acquiring equivalent goods or payment of the repair costs for the goods.
Use of Website
Information on the Website is only general and while we have provided this information in good faith based on what we believe are accurate sources, the information may not be complete or accurate for your purposes. The information provided does not take into anyone’s individual situation. General information should not be relied on instead of professional advice specifically directed to you and your circumstances.
You must not use the Website or its contents:
i. in breach of any law or regulation;
ii. to infringe a third party’s rights;
iii. to breach any standards, content requirements or codes promoted by any relevant authority; or
iv. in connection with any information or material that may be, or that may encourage conduct that may be unlawful, threatening, abusive, defamatory, obscene, pornographic, profane or indecent.
c. You are responsible for ensuring any equipment, software or service required to use the Website is working properly, and that you know how to use it to access the Website.
Changes to these terms
AIRR may change these terms at any time and solely at its discretion, without notice to you.
Ways to shop @ Tuckers
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Click & Collect
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